CeX - Carlisle

J K

Was in here last week. The very rude male worker behind the till with dark longish hair should be retrained in customer service skills. They had finished serving the customer in front of me and I stepped forward to be very rudely told that he wasn't ready to serve me and to step away from the till area and stand back. If it wasn't a gift for our son I would have gone straight out of the shop, without buying anything. There is a way to speak to customers and it isn't that. The game didn't work when we got it home either. I was served by the female employee of the shop in the end. The game was returned and we got another with no issues.

Matthew Tunley

Should have never have bought from here. Bought a switch remote, didn’t work. Went to return it, queued for 20 mins, told we need to wait an hour for “testing” before any refund can be issued and we need to be in store for this to happen. Never known a refund be so contentious.

OD Marketing

Had to wait to be served for 15 minutes... one person ahead of me was selling goods from before I even arrived. I walked around the shop picked my items and still waited in line for 15 minutes, as they were still messing around. Other staff members were just walking around, while one person was on the tills. You shouldn't have to wait this long, anywhere, just to pay for goods... There was only two people in the queue. The other customer (who was being served when I walked in) was still there when I left. I walked out of the shop and didn't buy anything... Couldn't wait any longer

steven kelly

Incompetence is held in high regard in this store issues with telephone being unresponsive, an untrained member of staff unable to open phone due to screen being unresponsive, after leaving for 72hrs manager use the term loosely arrogantly turned his back and walked away mid conversation, the telephone tester stated she hadn’t inspected the phone,

Rhys Campbell

Only problem,not all games are tested enough and you get scammed

rita nweke

!! DO NOT BUY FROM CEX!!!
I purchased Xbox with this company on the 7th of March for £157.00, to be installed today. I followed the given instructions as directed in the Xbox manual to be installed alongside the TV, but the Xbox was faulty as it was not showing on the screen according to the manufacturer's settings. The Xbox was coming up with a glitchy screen, and we could not read the screen.

I am very disappointed and disheartened, as my son was so sad and embarrassed, as his friends were here and they couldn't play the game on his birthday. I hurried to the shop, optimistic, that the shop would sort the problem out or give me a better resolution. Upon arrival, I met the same staff that sold the Xbox. She had green hair with staff ID 61790, and her order number was KC576555.

When I visited the shop this afternoon, a member of staff informed me that it was a 10-minute problem to fix, gave them 10 minutes, but this never happened. The staff mentioned that due to returning the Xbox with the cable inside the port, I was responsible for worsening the issue, and this is classified as accidental damage, for which I am not covered for a refund or repair.

I requested to speak to a senior member of staff because, at this point, I couldn't believe they were trying to blame me for a faulty item they sold to me . The manager by the name of Steve came out and gave me the same response as the previous staff. His body language and presentation were very uninteresting and annoying, and he never showed empathy or remorse. Even after explaining that I really needed a resolution as my son was waiting at home with his friends to play with the Xbox at his party, he was already in tears!!! However, these people had no remorse at all and were not ready to help.

It is vital to note that on the day of purchasing the Xbox, I was reassured with a 2-year warranty. That is, if anything should go wrong, I should return it, and a new product would be given as a replacement. However, this information was very misleading and untruthful. Finally, this company is fraudulent and deceitful, and I would not personally encourage anyone to patronise them. It does make sense, because I forgot a wire in a port and am now responsible for the faulty product. But the product never worked to start with !!! bear in mind that my friend, who also purchased an Xbox the same day, is having the same problem with the product and is returning it Monday as it turns off on its own.

MooreLeather

Never been in the shop before, so I approached the counter to try to get served. Waited a while, being ignored by both of the staff. The chap with blue hair finally acknowledged my presence after about 5 minutes to ask if I was being served. When I told him I was waiting I was told to go stand on some other area of the floor and wait there, not at the counter!
Finally served after another wait, by the girl with blue hair. I'd seen a DVD boxset on the main website & wanted to know if it was in stock at that branch. She was unable to tell me, even after looking at the monitor for it; at least she was pleasant in her manner and tried to help...otherwise the review score would have been one-star

Pickle Rick Awesome

I love going to here to get some solid games for my PS4. I got Red Dead Redemption 2 from here and that is a very good game. The staff are also helpful and the prices on the games are highly worth it.